Firstsource Solutions Crowned Leader in Everest Group’s 2024 Lending Services Assessment

Firstsource Solutions has been recognised as a Leader in the Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024. This assessment evaluated 30 lending service providers based on market impact, vision, capability, scalability, and client references, categorising them into Leaders, Major Contenders, and Aspirants. 

Firstsource earned its Leader designation by demonstrating significant growth amid challenging market conditions. The company offers a comprehensive range of services across the lending value chain, including commercial, consumer, mortgage, and auto lending. Its commitment to innovation and investment in enhancing its AI-based in-house solutions suite has enabled Firstsource to deliver a complete experience for its diverse client base, solidifying its position as a frontrunner in the lending services sector.

Commenting on this achievement, the President of BFS, CMT, and Emerging Geos at Firstsource, Vivek Sharma, said, “Being recognised as a Leader in the 2024 Lending Services Operations PEAK Matrix® Assessment is a powerful validation of our focused strategy. We have deliberately chosen to limit our domains and deepen our expertise in those areas, and this recognition reinforces that commitment. Our comprehensive operations, supported by Collection and Lending Innovation Labs in the U.S. and U.K., leverage AI-driven solutions and a strategic global reach to enhance customer experience, drive operational excellence, and deliver innovation – all under one roof.”

He further added, “As the lending services industry continues to evolve, our emphasis on innovation and value creation across the entire lending value chain positions us as a trusted partner for organisations seeking to future-proof their business. This acknowledgement highlights our role in driving the future of the industry and solidifies our leadership in delivering cutting-edge solutions that meet the complex needs of our clients.”

Sahil Chaudhary, Practice Director, Everest Group, shared, “Firstsource’s impetus on innovation and digital solutions has helped it to drive growth, as well as making it a preferred BPS partner amid the challenging economic landscape in the lending operations market. Their well-diversified clientele across the lending value chain, combined with strategic investments in in-house AI-based solutions, has established it as a Leader in Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024.”

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