Sonata Software Partners with Fortune 50 Tech Giant to Transform Customer Experience

Sonata Software Limited has been selected by a Fortune 50 American multinational technology conglomerate to enhance customer experience and strengthen its global retail strategy. This partnership will span 16 key markets across North America, EMEA, and Asia. The client aims to gain insights into how its products and services are being sold across these vital markets and retail partners.

To achieve this, Sonata Software will utilize its Sonata CX platform, which boasts extensive experience in program design and delivery. The collaboration will employ a global network of certified evaluators and the proprietary GDX reporting platform, enabling the client to access detailed performance data and analytics. This approach is designed to drive actionable insights that will inform strategic partnerships and future sales initiatives.

In today’s complex retail landscape, where consumers expect personalized experiences, businesses face risks from over-reliance on frontline team interactions. Sonata CX, refined over three decades, allows companies to evaluate their omnichannel performance by integrating physical and digital customer experience assessments. The proprietary reporting platform offers license-free, persona-based access to real-time data and AI-driven guidance, catering to users of varying levels of expertise and ensuring the delivery of actionable insights tracked to completion.

Commenting on this collaboration, the Chief Revenue Officer at Sonata Software, Anthony Lange, said, “We are excited about our collaboration with this leading technology conglomerate. Sonata CX solutions have been leveraged by an exceptional portfolio of global brands over the years, and we are extremely proud of our latest addition.” 

He further added, “Our ability to provide bespoke customer experience measurement solutions anywhere in the world, designed to meet specific objectives and outcomes, is a compelling offer that has already benefited some of the world’s largest customer-focused businesses. Our latest win will continue to inspire our teams, undoubtedly driving further success on behalf of our client’s present and future objectives.”

On October 31, 2024, Sonata Software share price opened at ₹610.00, touching the day’s high at ₹626.45, as of 9:35 AM on the NSE.

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