Wipro Shares in Focus: Transforming Odido’s Billing Experience

On October 22, 2024, Wipro Ltd, a leading IT player announced the successful transformation of the billing experience for all Odido brand mobile customers in the Netherlands with Ericsson. This was achieved by migrating to the cloud-native Ericsson Billing platform hosted on Amazon Web Services (AWS). The new system enables Odido to deliver innovative 5G services, including the recently launched Klik&Klaar fixed-wireless access (FWA) solution, enhancing both operational efficiency and customer experience.

The migration, completed in August 2024, successfully transitioned 5 million customers over a single weekend. This follows the earlier migration of 700,000 Ben MVNO users in November 2023, marking a significant milestone in Odido’s modernization efforts. With this migration, all of Odido’s mobile customers—both B2B and B2C—are now served by the Ericsson Billing platform on AWS.

The project was executed by Wipro as the end-to-end system integrator, collaborating closely with Ericsson and Odido to design and implement the solution. The seamless integration into Odido’s IT infrastructure reduces technical debt, simplifies the customer journey, and lowers operating costs.

Søren Abildgaard, Chief Executive Officer of Odido, commented on this migration: “We’ve just done a billing migration with 0 faults in it. A billing migration is like an open-heart surgery, on a marathon runner, while they run. And we managed to do that.”

Mats Karlsson, Head of Solution Area Business & Operations Support Systems at Ericsson, added: “This transformation ensures that Odido can deliver superior service experiences at scale. Our cloud-native billing platform offers the flexibility and scalability needed to meet the demands of 5G and beyond. It positions Odido for future growth, as it continues to innovate and expand its offerings.”

Sarat Chand, Managing Director – Northern Europe, Wipro Limited said: “As a trusted and strategic partner to Odido, we are very proud to deliver such a complex Billing Transformation program for the client. This milestone enables Odido to embrace fully automated billing capabilities and state-of-the-art operations on a fully scalable cloud infrastructure. Odido can leverage new billing solutions to launch more cutting-edge propositions and enhanced customer experience in the Dutch market. This initiative underscores our deep partnership with Ericsson and Odido and reaffirms our commitment to continuously simplifying and future-proofing our customers’ IT.”

On October 22, 2024, at 10:30 AM, Wipro shares opened at ₹550.00 and touched the day low of ₹546.15

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